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Frequently Asked Questions - FOSA

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  • What is FOSA?

    FOSA stands for Front Office Services Activity. Funds in FOSA are withdrawable anytime depending on the type of savings account

  • When was FOSA Launched?

    It was launched in 2011 and we are a deposit taking Sacco regulated by SASRA – Sacco Regulatory Authority

  • How do I open a FOSA Account?

    Every member by default has a FOSA A/C

  • How does the FOSA operate?

    You can operate your FOSA just like any other “Bank” account. Process your salary, Make deposits to your account via M-Pesa or direct funds transfer, or over the counter and cheques. We also pay all loans via FOSA

  • How do I access my FOSA Account?

    Over the counter withdrawal, ATM- Our Branded ATMs, our USSD *346# or M-Sacco APP downloadable from Google Play Store

  • Do I need to register for M-Sacco?

    Yes. You need your M-Pesa phone number mapped to enable you access the funds by filling in the M-Sacco registration form (Downloadable from our Website)

  • Do I automatically get an ATM?

    No you need to register for ATM by filling in the ATM application Form

  • Can I open more than one FOSA account?

    Yes , we have different types of accounts you can open from Junior , Jaza Jaza, Fixed Deposit, Holiday accounts among many others

  • What are the rates offered for Fixed Deposit?

    We offer very competitive interest rates for Fixed Deposit. Minimum amount to fix is Kes.20,000 Fix money for 3,6 & 12 Months

  • What happens if I withdraw the funds before the maturity?

    You automatically forfeit the interest

  • Am I subjected to tax for the interest earned on Fixed Deposit?

    Yes, 15% withholding Tax.

  • What is the interest earned on junior account?

    7.5% p.a on amount above Kes.10,000

  • Can I open more than one Junior account?

    Yes you can

  • If I joined the scheme and now married and had children, can I include them in the scheme?

    Yes , you need to fill in the form and include your new family

  • What is the interest earned on jaza jaza account?

    4.5% p.a withdrawal is only Bi-Annually

  • Can I access Salary Advance if I am processing my salary with the Sacco?

    Yes and you get to apply the Salary advance via our USSD code *346#

  • How much is your Salary Processing Fees?

    Only Kes.100

  • What is the maximum amount I can withdraw over the counter?


  • Are there any account maintenance fees for the FOSA A/C?

    No. The only charges is over the counter withdrawal at Kes.57 ,
    FOSA to M-Pesa Withdrawal fees Kes.73, Bankers Cheque Requisition Kes.110



Our Vision and Mission

To be the financial services partner of choice


We transform our members’ lives through provision of affordable, innovative and accessible financial services

Our Location

We have two offices in Nairobi:

Main Office, Westlands Safaricom Care Centre (SCC) First Floor.

JCC Office, Mombasa Road, Sarin Park (JCC) Ground Floor

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